This Refund Policy (hereinafter — the "Policy") establishes the rules and procedure for returning funds paid by the Customer for the services of the EkaVPN service (hereinafter — the "Service"). The policy is an integral part of the User Agreement (Public Offer) and applies to all users of the Service.

1. GENERAL PROVISIONS

1.1. By paying for access to the Service, the individual using the Service's functionality (hereinafter — the "User") confirms their consent to these terms of the Refund Policy and confirms having read it.

1.2. In accordance with this Policy and the legislation of the Russian Federation, a digital service is considered rendered after providing the User with access to the paid functionality of the Service.

1.3. After paying for access, the User is provided with an intangible service — a Digital connection key (a set of letters and numbers, hereinafter — the "Connection key"), valid for the entire paid period. The key allows remote access to the Service's servers and passing traffic through a private virtual network. From the moment such a key is provided, the service is considered fully rendered.

1.4. By paying for access to the Service, the User agrees that after a successful payment, they will not present disputes or claims to payment aggregators (acquiring).

1.5. The Contractor is not responsible for the commissions of payment aggregators, but notifies the User about possible commissions when returning funds for a qualitatively rendered service.

2. RETURN CONDITIONS

2.1. The User has the right to request a refund for a qualitatively rendered service within 24 hours from the moment of payment for access and receipt of the connection key.

2.2. If more than 24 hours have passed since the subscription was issued and the key was received, the service is considered fully rendered, and a refund is not possible, except in cases provided for in paragraph 2.3 of this Policy.

2.3. The User is entitled to a refund for the unused service period, except for billing periods during which the service was considered rendered according to paragraph 2.2. The refund is made in proportion to the number of unused billing periods.

2.4. The User has the right to receive a refund if, due to the fault of the Service, the use of paid services and connection to a private virtual network turned out to be impossible, and the technical problem was not resolved within 72 hours from the moment of contacting the Service's support.

2.5. In case of a refund for an unused service period purchased with a discount, promotion, bonuses or as part of a package offer (for example, when paying for several billing periods), a recalculation is made based on the base cost of one billing period (1 month) that was in effect at the time of payment.

Refund Amount Calculation Formula
Refund Amount = Payment Amount − (Number of used billing periods × Base monthly cost)
Payment Amount — the total amount paid by the User when purchasing the service.
Base monthly cost — the standard subscription price for one billing period without taking into account promotions, discounts, bonuses or package offers in effect at the time of payment.

3. REFUND REQUEST PROCEDURE

3.1. To apply for a refund, the User must:

• Contact support via the bot: https://t.me/vpneka_bot
• (Main menu → Help → Write to support).
• Provide payment details.
• Attach a receipt or payment confirmation.
• State the reason for the refund request.
• Wait for a response from support within 10 business days.

3.2. Refunds are made only to the details from which the payment was made (bank card or e-wallet). The terms for crediting funds depend on the bank or payment system and can be up to 14 business days.

4. GROUNDS FOR DENIAL OF REFUND

4.1. Refunds are not issued if:

• The service was rendered qualitatively.
• More than 24 hours have passed since the subscription was issued and the connection key was received, and the refund is requested solely because the Service is not suitable for individual sites, services or applications (for example, it does not bypass blocking or does not work with specific sites, applications, messengers or services).
• Inability to access the Service or its functionality is caused by restrictions on the part of government agencies, internet providers or other regulators, including but not limited to:
  – blocking of the Service or used proxy protocols installed by Roskomnadzor (RKN) or other regulatory authorities;
  – restrictions on the use of the Service imposed by Internet providers or telecom operators;
  – any other technical, legislative or legal measures taken by third parties and beyond the control of the Contractor.
• The User performs suspicious or fraudulent actions using or regarding the Service.
• The provisions of the Agreement or Public Offer are violated.

5. DISPUTING PAYMENTS

5.1. In case of an unjustified dispute of a payment through a bank or payment system (chargeback), the User's account may be blocked without the right to recovery.

5.2. Before initiating a refund through a bank or payment system, the User must contact the Service support to resolve the dispute.

This Public Offer (hereinafter — the "Offer") is an official proposal from the owner of the EkaVPN service (hereinafter — the "Contractor") for the users of the EkaVPN service, hereinafter referred to as the "Customer".

This document contains the terms for concluding an Agreement for the provision of services (hereinafter — the "Service Agreement" or "Agreement"). An offer is a proposal addressed to one or more persons, expressing a clear intention of the person making it to consider themselves to have concluded an Agreement with the addressee in case of acceptance of this proposal.

Performing the actions specified in this Offer confirms the consent of both Parties to conclude a Service Agreement on the terms, procedure and scope defined by this Offer.

The Customer, acting with the aim of receiving services, accepts the terms of this Agreement (accepts the Offer) in the manner established by this document. The text of this Offer is an official public proposal of the Contractor addressed to any interested person to conclude a Service Agreement in accordance with clause 2 of Article 437 of the Civil Code of the Russian Federation.

The Service Agreement is considered concluded and enters into force from the moment the Parties perform the actions stipulated by this Offer, which means full and unconditional consent to its terms.

1. TERMS AND DEFINITIONS

1.1. Public offer — this proposal of the Contractor addressed to an unlimited circle of persons to conclude an agreement for the provision of services remotely (hereinafter — the "Agreement") on the terms set out in this Offer.

1.2. Agreement — the text of this Offer accepted by the Customer by performing the conclusive actions stipulated by the Offer.

1.3. Conclusive actions — behavior expressing consent to the proposal of the other party to conclude, amend or terminate an agreement. Such actions may be full or partial fulfillment of the proposed conditions. Payment for services and subsequent use of the Service are considered conclusive actions confirming acceptance of the terms.

1.4. EkaVPN — a service providing services on the Internet at: https://t.me/vpneka_bot (hereinafter — the "Service").

1.5. Acceptance of the Offer — full and unconditional acceptance of its terms by paying for the services of the Service.

1.6. Service — an action or complex of actions provided by the Contractor to the Customer in the manner and on the terms defined by this Offer.

1.7. Order — an executed request of the Customer for the provision of Services, carried out by paying for the services of the Service.

1.8. Tariffs — the cost of services established by the Contractor and published in the Service.

1.9. Parties to the Agreement (hereinafter — "Parties") — the Contractor and the Customer.

1.10. Telegram bot — a software interface (program) operating in the Telegram messenger via the Telegram API, providing automated interaction with the Customer, including providing information, managing subscriptions and access to the Service's functionality.

1.11. Billing period — a calendar month, from the 1st to the last day of the month inclusive, during which the volume of provided services is accounted for.

1.12. Payment period — the period for which the services are paid (week, 1 month, 3 months, 6 months, 1 year, etc.).

1.13. Base monthly cost — the standard subscription price for one billing period without taking into account promotions, discounts, bonuses or package offers in effect at the time of payment.

2. GENERAL PROVISIONS

2.1. The Customer orders Services remotely via the Internet at: https://t.me/vpneka_bot. The fact of payment for the Order confirms the Customer's consent to the terms of this Offer.

2.2. By concluding the Agreement, the Customer confirms that they are fully familiar with its terms and express consent to them.

2.3. The name, quantity, procedure for providing and other terms of providing Services are determined based on the Contractor's information when the Customer places an Order or are set through the Service at: https://t.me/vpneka_bot.

2.4. Changes to the Agreement are allowed by mutual agreement of the Parties with prior notification to the other party. In case of changes to the terms of the Agreement due to adjustments to the Offer, the provisions of clause 4.1 of these Rules apply.

2.5. The Contractor undertakes to provide Services to the Customer, and the Customer undertakes to pay for them in the volume, procedure and within the timeframes established by this Agreement.

2.6. The provision of Services can be carried out by the Contractor personally or with the involvement of third parties.

2.7. The Agreement is considered concluded through acceptance of this Offer, expressed in performing conclusive actions, including:

• formatting and sending by the Customer a request for the provision of Services;
• performing actions related to payment for Services;
• performing actions related to the provision of Services by the Contractor. This list is not exhaustive — other actions unambiguously testifying to acceptance of the offer are also recognized as acceptance of the Offer.

3. COST AND PAYMENT FOR SERVICES

3.1. The cost of Services and the payment procedure are indicated in the Service and depend on the selected tariff.

3.2. The Contractor has the right to change the cost of Services unilaterally. New tariffs come into effect from the moment of their publication at: https://t.me/vpneka_bot.

3.3. The Customer's payment obligations are considered fulfilled at the moment of crediting funds to the Contractor's account.

3.4. If necessary, the Contractor has the right to request additional information from the Customer required for the provision of Services.

3.5. The Customer is responsible for the accuracy of the data provided during the execution and payment of the Order.

3.6. The Agreement between the Contractor and the Customer is considered concluded from the moment payment for the Order is received.

3.7. All settlements under the Agreement are carried out in a non-cash order.

4. RIGHTS AND OBLIGATIONS OF THE PARTIES

4.1. Rights and obligations of the Contractor

• The Contractor undertakes to provide Services in accordance with the terms of this Agreement, within the set timeframe and volume.
• The Contractor provides access to the Services after receiving payment.
• The Contractor ensures the functioning of the Services within the limits of available technical capabilities.
• The Contractor has the right to change the timing of providing Services and the terms of the Offer unilaterally without prior notification to the Customer, publishing changes in the Service. New terms apply only to newly concluded Agreements.
• The Contractor undertakes to take measures to ensure the confidentiality of the Customer's data.

4.2. Obligations of the Customer

• Indicate reliable data when placing and paying for an Order.
• Do not reproduce, copy, sell or use materials and information obtained as part of the provision of Services, except for personal use.
• Accept the Services provided by the Contractor.
• Do not use the Services for illegal purposes.
• Do not perform actions that violate the legislation of the Russian Federation or international law, including the protection of intellectual property.
• Do not commit fraudulent actions using the Service.
• Do not take actions that disrupt the operation of the Service.
• In case of problems, contact the Service support.
• Comply with the terms of the Agreement and current legislation.
• Confirm that the terms of the Agreement are clear and accepted fully, without reservations.
• Do not unjustifiably dispute payments (chargeback).

4.3. Restrictions and liability

• The Parties are liable for improper fulfillment of obligations under the Agreement in accordance with this Offer and the legislation of the Russian Federation.
• The Contractor is not responsible for violations caused by the actions of the Customer.
• It is forbidden to use the Services for sending spam, distributing malware, attacking third-party resources and other illegal actions.
• The Contractor is not a hosting provider and does not use its own technical means to provide Services.
• The Contractor is not responsible for interruptions in the Internet and failures caused by third-party factors (technical problems, third-party actions, force majeure, etc.).
• The Contractor does not guarantee access to specific sites, services and applications, as this depends on restrictions and technical conditions of third parties.
• The speed and stability of the connection may depend on the Customer's equipment, network congestion and other factors.
• The Contractor has the right to restrict or block access to the Services for the Customer in case of violation of the terms of the Agreement or the legislation of the Russian Federation.
• The Customer assumes the risks of blockings and restrictions by government agencies, providers and other regulators, realizing that the Contractor cannot guarantee uninterrupted access in such conditions.
• The Contractor is not responsible for the inability to use the Service or its limitation for reasons beyond their control.
• The Contractor has the right to limit the volume of provided traffic to 1500 GB per billing period. When exceeding this volume, access may be temporarily limited or suspended until the next billing period.
• Server locations marked with a special mark "🏳️" may be available in the Service.
• Servers with the "🏳️" mark are provided with a limit on the volume of transferred data in the amount of 100 (one hundred) gigabytes per billing period for one active paid subscription.
• For Customers using the Service as part of a trial period, the total traffic limit on servers marked "🏳️" is 5 (five) gigabytes for the entire duration of the trial period.
• If the set traffic limit is exceeded (100 GB for a paid subscription or 5 GB for a trial period), access to all server locations marked "🏳️" may be temporarily limited or suspended until the end of the corresponding billing period or trial period.
• Exceeding the traffic limit on servers marked "🏳️" does not affect the availability of other server locations of the Service that do not have this mark. The Customer has the right to continue using such locations without additional restrictions within an active subscription.
• Updating the traffic limit for servers marked "🏳️" is carried out at the beginning of a new billing period, which corresponds to the calendar month and begins on the 1st day of each month.
• As part of the trial period, the traffic limit is not updated unless explicitly stated otherwise by the terms of the Service.
• The Contractor is not liable for direct or indirect losses arising from incorrect use of the Services or the inability to use the Service.
• The Contractor is not responsible for actions committed by the Customer using the Service.
• The Customer is fully responsible for actions committed from their account.
• In case of violation of the terms of the Agreement or the legislation of the Russian Federation, the Contractor has the right to demand compensation for losses.

5. VALIDITY AND TERMINATION OF THE AGREEMENT

5.1. This Offer is valid indefinitely, enters into force from the moment it is posted on the Service and remains in force until the moment it is withdrawn by the Contractor.

5.2. The Contractor has the right at any time to change the terms of the Offer and/or withdraw it at its own discretion. Information about changes or withdrawal is brought to the attention of the Customer by posting on the Service, in the Customer's personal cabinet or via notification to the email or postal address specified by the Customer when concluding or executing the Agreement.

5.3. The Agreement enters into force from the moment of acceptance of the Offer by the Customer and is valid until the Parties fully fulfill their obligations.

5.4. The Customer has the right to refuse the Services at any time by sending a notice to the Contractor via the Service support.

5.5. The Contractor has the right to stop providing Services to the Customer in cases of:

• violation by the Customer of the terms of this Agreement;
• violation by the Customer of the legislation of the Russian Federation using the Services;

5.6. All changes made by the Contractor to the Agreement and published on the Service as an updated version of the Offer are considered fully accepted by the Customer.

5.7. Detailed refund conditions are regulated by a separate document — Refund Policy.

6. CONFIDENTIALITY AND DATA PROCESSING

6.1. All personal data provided by the Customer is subject to processing in accordance with the legislation of the Russian Federation.

6.2. The Customer confirms that they have obtained necessary consents for the processing of personal data of third parties if they are transferred while using the Service.

6.3. The Contractor has the right to record and use the Customer's technical data solely to ensure security, the stability of the Service and the fulfillment of obligations under this Agreement.

7. FORCE MAJEURE

7.1. The Parties are relieved from liability for partial or complete failure to perform obligations under the Agreement if it was the result of force majeure circumstances — extraordinary and unavoidable events under given conditions. Such circumstances include, in particular: prohibitive actions of government and regulatory authorities, epidemics, blockades, embargoes, earthquakes, floods, fires and other natural disasters.

7.2. A document issued by a competent state body is recognized as sufficient confirmation of the presence and duration of force majeure circumstances.

7.3. If force majeure circumstances persist for more than 60 (sixty) business days, each of the Parties has the right to unilaterally refuse to fulfill this Agreement.

8. ADDITIONAL TERMS

8.1. This Agreement, its conclusion and execution are regulated by the current legislation of the Russian Federation. All issues not regulated by this Offer or regulated incompletely shall be regulated in accordance with the legislation of the Russian Federation.

8.2. All disputes and disagreements arising during the execution of the Agreement, the Parties undertake to resolve through negotiations and strive for a peaceful resolution before going to court. If resolution is impossible, the dispute is transferred to the court at the place of the Contractor's registration.

8.3. Disputes on which the Parties have not reached an agreement are resolved in court in accordance with the legislation of the Russian Federation. Compliance with the pre-trial dispute resolution procedure is mandatory.

8.4. This Agreement is valid for the entire period the Customer uses the Services.

8.5. The language of this Agreement, as well as any method of interaction between the Parties (correspondence, demands, notifications, documents, etc.), is English (translated from Russian as legally binding).

8.6. All documents provided as part of the execution of this Agreement must be drawn up in English/Russian or accompanied by a translation certified in accordance with the established procedure.

8.7. Inaction of one of the Parties in case of violation of the conditions of this Offer does not deprive it of the right to protect its interests later and does not mean a waiver of rights in case of similar violations in the future.

8.8. If the Service contains links to third-party sites and materials, they are provided exclusively for informational purposes. The Contractor does not control the content of these resources and is not responsible for possible losses or damage resulting from their use.